Ticket Information
Ticket ID
832865
Subject
Mysql - Remote
Priority
High
Department
Billing
Monday, May 30th, 2022 (01:54)
Paul Tracy
Operator
Staff
Monday, May 30th, 2022 (01:36)
Paul Tracy
Operator
Staff
Monday, May 30th, 2022 (00:44)
Benjamin Bordne
Owner
benjibordne@outlook.com
Sunday, May 29th, 2022 (17:58)
Paul Tracy
Operator
Staff
Sunday, May 29th, 2022 (14:08)
Benjamin Bordne
Owner
benjibordne@outlook.com
Sunday, May 29th, 2022 (03:10)
Benjamin Bordne
Owner
benjibordne@outlook.com
I had offered that you leave me alone and i leave you alone, i keep the review and you keep my money and don't report me.
But you said that you don't want my money, so i am still waiting for my refund.
Saturday, May 28th, 2022 (22:14)
Paul Tracy
Operator
Staff
No refund will be processed for now as our offer still sits on the table. In addition, you've also said for us to keep your money so you're flip flopping a lot here. If you want, we will proceed to submit fraudrecord and keep your money as you had asked.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Saturday, May 28th, 2022 (14:49)
Benjamin Bordne
Owner
benjibordne@outlook.com
Saturday, May 28th, 2022 (04:47)
Benjamin Bordne
Owner
benjibordne@outlook.com
Also, i have backed up everything, up you can delete my webhosting now and process the refund.
Saturday, May 28th, 2022 (04:43)
Benjamin Bordne
Owner
benjibordne@outlook.com
Can you please tell me what Trustpilot TOS i am breaking?
Saturday, May 28th, 2022 (00:18)
Paul Tracy
Operator
Staff
Friday, May 27th, 2022 (18:21)
Benjamin Bordne
Owner
benjibordne@outlook.com
You can delete my webhosting, i will be waiting for a refund.
Friday, May 27th, 2022 (17:04)
Benjamin Bordne
Owner
benjibordne@outlook.com
I'll be waiting for a refund then.
Friday, May 27th, 2022 (16:03)
Paul Tracy
Operator
Staff
We will give you until tonight at 12 AM EST (8 hours) to get your files off of our services. Else we will make the full account backup for you and terminate the web hosting with no chance to recover anything it may have missed.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Friday, May 27th, 2022 (05:57)
Benjamin Bordne
Owner
benjibordne@outlook.com
Just because people don't like you and hate you doesn't mean it's an alt of me?
You seem to want to blame me for everything bad, but the issue is, you are the one that ruined your own companies reputation to the point that if people hear something bad about you, they instantly believe it and want to annoy you.
Friday, May 27th, 2022 (05:49)
Benjamin Bordne
Owner
benjibordne@outlook.com
I showed a few people a screenshot of this ticket, so imma guess one of them went into your discord and posted it?
But it was not an alt of me, i mean you just gotta check the account creation date?
What Trustpilot TOS am i breaking?
Thursday, May 26th, 2022 (19:31)
Paul Tracy
Operator
Staff
You are clearly ban evading, the IP you are on is a mobile IP, you got into the Discord and posted a mobile picture of this ticket. And you are breaking the TrustPilot TOS as well. So please just get your backup.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Thursday, May 26th, 2022 (17:55)
Benjamin Bordne
Owner
benjibordne@outlook.com
I also still don't understand what you will report me for?
Thursday, May 26th, 2022 (17:55)
Benjamin Bordne
Owner
benjibordne@outlook.com
I am not ban evading? I once again don't know what you are talking about, maybe it's a few people that i have told about your bad service. But i have no clue if they did anything. I can't keep people from doing stupid stuff, sorry.
As i have already said it's not something I do. I don't just ban evade. I do what I think is right and that is writing a review.
Thursday, May 26th, 2022 (17:41)
Paul Tracy
Operator
Staff
You are also now ban evading on our Discord, and I simply don't believe you regarding the review, so make up your mind, or we will be reporting you. We are literally trying to give you your own money back and you're being insanely hard about it for no reason.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Thursday, May 26th, 2022 (17:12)
Benjamin Bordne
Owner
benjibordne@outlook.com
I liked his review because he seemed to have the same issue as me. But i wasn't even aware that he liked mine. As said i don't even know him.
I don't do stuff like that, but i am sure you can get his review removed if it isn't real. I don't like to lie and remove truth, which is why I don't particularly want to remove the review. At the same time i am not particularly fond of the idea of getting reported.
Thursday, May 26th, 2022 (16:47)
Paul Tracy
Operator
Staff
The deal is basically: Just get your stuff off Sparked, we'll refund you all your store credit, your web hosting renewals for June and May, remove your review and we won't report you.
In regards to Rufus, I still believe that is in relation to you considering the content in the review and that you both liked each other's review, but I'll drop that for now.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Thursday, May 26th, 2022 (16:43)
Benjamin Bordne
Owner
benjibordne@outlook.com
(did not mean to close the ticket sorry)
Thursday, May 26th, 2022 (16:28)
Benjamin Bordne
Owner
benjibordne@outlook.com
What friend? I got no one to write anything? I literally don't know who or what you are talking about. I don't even know any friends that use sparkedhost. If you are referring to "Rufus" i have never even heard of that name. It definitely has nothing to do with me. I would never make people write reviews based on my experience.
But can you answer my question, if i remove the review will you still report me?
Thursday, May 26th, 2022 (16:24)
Paul Tracy
Operator
Staff
Please just get your files off our services, we are not going to go into details about our FraudRecord reporting. In addition, the fact that you got your friend to write a review as well just makes it easier to report you.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Thursday, May 26th, 2022 (16:15)
Benjamin Bordne
Owner
benjibordne@outlook.com
So if i don't remove my review you will report me to FraudRecord, correct?
What will you report me for?
Thursday, May 26th, 2022 (16:00)
Paul Tracy
Operator
Staff
Thursday, May 26th, 2022 (05:27)
Benjamin Bordne
Owner
benjibordne@outlook.com
Hello,
sorry, i have been quite busy the last few days and havent gotten to do much of anything.
How about you can keep my money and i can keep my review?
Thursday, May 26th, 2022 (02:13)
Paul Tracy
Operator
Staff
Tuesday, May 24th, 2022 (16:47)
Paul Tracy
Operator
Staff
Monday, May 23rd, 2022 (13:35)
Paul Tracy
Operator
Staff
Monday, May 23rd, 2022 (06:14)
Benjamin Bordne
Owner
benjibordne@outlook.com
Hello,
So if i don't remove the review, you will report me on FraudRecord?
Sunday, May 22nd, 2022 (17:03)
Paul Tracy
Operator
Staff
Hello Benjamin,
I said remove, not amend. We have a similar power in that we can make a report on FraudRecord for clients that all hosts use when screening orders, just remove it and we'll go our ways.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (15:36)
Benjamin Bordne
Owner
benjibordne@outlook.com
or is there still something that wrong with the review?
Sunday, May 22nd, 2022 (15:25)
Benjamin Bordne
Owner
benjibordne@outlook.com
So i wont get a refund if i dont remove the review that i have now corrected?
Sunday, May 22nd, 2022 (15:23)
Paul Tracy
Operator
Staff
Sunday, May 22nd, 2022 (15:22)
Benjamin Bordne
Owner
benjibordne@outlook.com
Hello,
i have now removed the PayPal part.
What do i have to do to recieve a refund?
As i already said in the discord, i believed Nik's message to be in response to me asking for a refund and not the MySQL issue itself.
I can accept that you were not there yesterday so you were not able to announce anything, but then you should have done it once you were back, let your team do it for you or at least do it once you got the first complaint. (which you have still not done, and yes i know you have reactivated it for now)
Sunday, May 22nd, 2022 (15:16)
Paul Tracy
Operator
Staff
It's up to you if you want a refund. Either way, we'll have the review removed by TrustPilot within a month anyways so up to you. You wrote the review despite ignoring Nik's message that he has a solution for you, so I am not sure why you are ignoring the fact that you missed that.
You're attacking us on getting banned on PayPal, you missed Nik's message to get you a fix, and then you're complaining about downtime which was caused by the MySQL being open. So you need to pick one, that's why the review is contradicting and funny. You were also banned cause I didn't want to argue about it anymore and you clearly wanted to leave.
In addition, I did state in the review response that I was at my brothers graduation yesterday, I was not working, and if I was, there would've been an announcement about the Remote SQL stuff, so at least we took some accountability.
(The PayPal thing just has no right to be in your review.)
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (15:10)
Benjamin Bordne
Owner
benjibordne@outlook.com
Im sorry, but the only point that is a little overkill(ig?) is the paypal claim, though it is 100% true. (ig i should not have brought it up again)
I have been a paying customer for over a year now and when i first mentioned the remote mysql, the first thing i was told is that it was turned off and wont be turned on again.
After that i posted a review, which you then laughed about and talked shit about and then banned me.
Why should i remove the review?
Sunday, May 22nd, 2022 (15:04)
Paul Tracy
Operator
Staff
Preferably by tomorrow. Your review is full of unfair accusations after a year of our team giving you support.
If your review is not removed we will reconsider our refunds, we are considering closing our Web Hosting, or at least future orders, such a review should not remain up considering we've been trying our best to please you all.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (14:59)
Benjamin Bordne
Owner
benjibordne@outlook.com
Hello,
I added it, it was not the main point stated in the review.
it was an inconvenience to me that i added since its part of my experience and i said it its not a problem anymore, tho it was a problem for about a month.
How long do i have to migrate an entire webhost?
Sunday, May 22nd, 2022 (14:55)
Paul Tracy
Operator
Staff
In addition, you were mainly banned because your review has some many irrelevant points. Why are you mentioning a ban from PayPal in your review? That was no where near our fault and we worked insanely hard that March to get unbanned, which we never thought would happen, so that is the main reason why you were banned, is for you complaining about us being banned on PayPal.
We're refunding you, that should be good enough
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (14:50)
Paul Tracy
Operator
Staff
Hello Benjamin,
I do not want you as a client here anymore, please download your files and migrate your host, and I'll refund your remaining credit balance, your June renewal, and part of your May renewal.
Kind Regards,
Paul Tracy
Chief Executive Officer
paul.t@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (13:36)
Nik Rozman
Operator
Staff
The issue with that is that sites are likely to go down again as a result of opening MySQL to "wildcard" again.
I'll try to open it back up, but I cannot promise I'm not going to restrict it again if the same issue crops up.
Best regards
Nik Rozman
Chief Technical Officer
nik.r@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (13:30)
Benjamin Bordne
Owner
benjibordne@outlook.com
I can not give you a list of IPs, because i have a dynamic IP.
You can not enable wildcard, like it was before?
Sunday, May 22nd, 2022 (13:26)
Nik Rozman
Operator
Staff
Hello Benjamin,
Is there any way you could list as many IPs as possible?
I know this might be a bit of a hassle and inconvenient, however, this is to prevent any future outages as a result of MySQL being exposed to the internet.
Looking forward to your reply and best regards
Nik Rozman
Chief Technical Officer
nik.r@sparkedhost.com
Discord
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Sunday, May 22nd, 2022 (13:25)
Esteban M.
Operator
Staff
Sunday, May 22nd, 2022 (13:22)
Benjamin Bordne
Owner
benjibordne@outlook.com
I was told to make a ticket to reable mysql remote.
the the question from where:
idk? from my local network, some of my other vps and some other places ig?
IP Address: 188.23.109.0
